serving in a much broader role, office of small business staff knows that miss arriola has served as the liaison to the department, constantly going above and beyond her duties in order to assist the small business puc issues. miss arriola exemplifies what the small business community can achieve. congratulations. >> thank you very much. >> would you like to say a few words? >> i have worked for the city over ten years and i think that the city does a great job. and most of the time, if you can explain the problems, or explain the issues, the answers they may not be the ones that our customers, our clients, our citizens are looking for, but if they understand the issues, then they are satisfied.